Frequently Asked Questions (FAQ) – Polly Store
About Polly Store
1. Who is Polly Store’s target customer?
Polly Store caters to fashion-forward women who are looking for trendy and chic clothing options such as crop-tops, jeans, maxi-dresses, mini-dresses, and swimwear. Our products are designed to meet the needs of women from all walks of life, offering a blend of style and quality.
2. What is the style of Polly Store’s products?
Polly Store offers a range of stylish and elegant clothing options. Our collection includes trendy crop-tops, chic jeans, elegant maxi-dresses, and fashionable mini-dresses, all designed to keep you looking your best.
Product Information
1. What types of products does Polly Store offer?
Polly Store offers a variety of clothing items including crop-tops, jeans, maxi-dresses, mini-dresses, and new swimwear. Our collection is updated regularly to keep up with the latest fashion trends.
2. Are the products available in all sizes?
Yes, we strive to offer a wide range of sizes to accommodate different body types. Please check the size chart available on each product page for more details.
Ordering & Payment
1. What payment methods does Polly Store accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the respective courier’s website (DHL, FedEx, or EMS).
Shipping & Delivery
1. What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and takes 10-15 business days, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.
2. How long does it take to process an order?
Orders are typically processed within 1-2 business days after placement.
Returns & Exchanges
1. What is Polly Store’s return policy?
If you are not satisfied with your purchase, you can return it within 15 days of receiving it. Items must be in their original condition and packaging. Please contact our customer service team at [email protected] for further instructions.
2. How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. They will guide you through the return process.
Customer Support
1. How can I contact Polly Store’s customer service?
You can reach our customer service team via email at [email protected]. We are here to assist you with any inquiries or issues you may have.
2. What are Polly Store’s business hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM (US Central Time).
Account Management
1. How do I create an account on Polly Store?
You can create an account by clicking on the “Sign Up” button on our homepage. Follow the prompts to enter your details and create your account.
2. What should I do if I forget my password?
If you forget your password, click on the “Forgot Password” link on the login page. Enter your email address, and we will send you instructions to reset your password.
Thank you for choosing Polly Store. We are committed to providing you with a seamless shopping experience and are here to help with any questions or concerns you may have. Happy shopping!