Returns & Exchanges
At Polly Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please read the following information carefully to understand our policies and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Based on our product categories, the following items are non-returnable:
- Swimwear: For hygiene reasons, swimwear items are final sale and cannot be returned or exchanged unless they are defective.
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request. You can use the template provided below.
- Wait for Approval: Once we receive your request, we will review it and provide you with a Return Authorization Number (RAN) and further instructions.
- Package Your Item: Securely pack the item(s) you wish to return or exchange, including all original tags and packaging. Include the RAN on the outside of the package.
- Ship Your Package: Send the package to the following address:
Return Address:
Polly Store
5985 Lamar Street
Arvada, US 80003
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are exchanging an item, we will ship the new item to you once the returned item is received and inspected. Please note that you will be responsible for the shipping costs of the exchanged item unless the return is due to a defect or error on our part.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Polly Store Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). The reason for my request is [briefly explain the reason].
Please provide me with a Return Authorization Number and further instructions on how to proceed.
Thank you,
[Your Full Name][Your Email Address]
[Your Phone Number]
Contact Us
If you have any questions about our returns and exchanges policy, please don’t hesitate to contact us at [email protected].
Thank you for shopping with Polly Store. We appreciate your business and are here to ensure you have a pleasant shopping experience.